All public library services will need to:
Ensure that staff (both paid and voluntary) are aware that their library branch is taking part in this initiative.
Ask staff to complete a short survey to assess their confidence levels in promoting health information and support at the start of the project, and at various follow up points.
Ask staff to undertake the self-service online training on the training resources for libraries web page to learn about the NHS account, setting up a log in, and navigating the NHS app and website.
Familiarise themselves with the NHS account features via the app and log in via NHS.uk.
Familiarise themselves with trusted health information websites including NHS.uk, Your Health Collection and the Patient Information Forum directory of information producers.
Familiarise themselves with the support resources for signposting to the public web page and to help people access their NHS account.
Work with your communication and marketing colleagues to use the library communications and social media toolkit and any other local communication resources to promote the service to local residents.
Collect information to support evaluating impact of the service.