How to get help if someone is struggling to access their NHS account

If individuals have difficulties creating a secure NHS log in and accessing their NHS account, refer them to: 

For log in issues: https://help.login.nhs.uk/  

For NHS app issues: NHS App help and support – NHS (www.nhs.uk)  

It is important that in advance of creating an NHS log in, people are registered with a GP and check their details are up to date (including mobile number, email address) this reduces the risk off problems with the log in process.  

We are developing a trouble shooting guide, which will be available in advance of going live at the end of September.  

If you have questions about the functionality as a member of a library team, contact england.kfh@nhs.net to ask to book onto a drop-in session.