What are the success measures for this initiative

Accurately measuring impact is complex, we want to keep the burden on libraries low but at the same time need to have an indication of people helped and how they have been helped.

We are looking to gather insight on the following:

  • Does this initiative increase library staff confidence in supporting their service users to access health information and services?
  • How many people are supported, and what type of support have they received?
  • How many people are accessing support from NHS.UK? 
  • What are the human stories of how this service is helping people (case studies)?
  • What are libraries learning about what works and doesn’t work, and how best to share this learning?
  • How can we improve this initiative?