Help on the Hub

Quick help for the Hub

The NHS Knowledge and Library Hub delivers simple searching to get you rapidly to the evidence you need. This page offers very short videos on how to complete key tasks. The “More” link provides an FAQ style alternative.

Most Hub users have access to a local team of specialist librarians who are happy to help with any questions. You can contact them via the Ask-a-librarian link on the Hub or find them on HLISD.

Getting startedHelp with OpenAthens
Search the Hub more effectivelySaving and sharing
Getting further help

Getting started

The Hub is designed to provide a rapid simple search across high quality knowledge and evidence resources. It includes journal articles, guidance, evidence summaries such as BMJ Best Practice and books.

What is the Hub and why use it? More
How do I login and why? More
How do I read an article I found? More
Where are the quick links to resources?
How can I browse and read journals? More
How do I search on the Hub? More

Help with OpenAthens

OpenAthens is your single username and password for all your NHS evidence resources. (Videos completed in this section)

How do I contact someone for help with OpenAthens? More
How do I keep my OpenAthens login when I move organisation? More
How do I get an OpenAthens login? More
How to I reset my OpenAthens password? More

Search the Hub more effectively

Not getting to your results as quickly as you might like? The Hub has various options to improve your searches

How do I use a quick filter? More
How do I limit to just my library? More
What is a PICOT search? More
Should I use the Natural Language Search? More
I have too many results More
I can’t find something More
What is the advanced search mode? More
How do I combine searches? More

Saving and sharing

Once you are logged in using OpenAthens you can save articles or searches and come back to them later.

How do I save a record? More
How can I save a search? More
How do I set up an alert? More
How do I share details of an article with a colleague? More
What are Projects? More
Transferring saved searches from the old Hub interface More

Getting further help

Q. Is there a full guide to searching the Hub?
A. An extensive collection of guides is available for EBSCO Discovery Service (the generic name for the Hub)
Q. How do I contact someone to help me?
A. Please use the Ask-a-librarian link (a small chat bubble icon bottom right) on the Hub or search for your Knowledge and Library Service team on HLISD.
Q. I think this page should have information on…
A. Please email the Service Desk (helpdesk@knowledgehub.freshservice.com)