Our senior team

Chief Knowledge Officer

Louise Goswami

Chief Knowledge Officer (CKO) and National Lead for NHS Knowledge and Library Services.

Ask me about knowledge strategy, policies, collaborative working to enable informed decision-making, and the development of NHS Knowledge and Library Services in England.

Louise Goswami

Heads of NHS Knowledge and Library Services

Lucy Reid

Head of Knowledge and Library Services – Resource Discovery. Ask me about the national collection of digital knowledge resources, the supporting infrastructure, clinical decision support tools and open access publishing.

Ruth Carlyle

Picture of Ruth Carlyle

Head of Knowledge and Library Services – NHS KLS Leadership.
Ask me about NHS knowledge and library services in England, health and digital literacies, copyright and research.

Please email senior team: england.kfh@nhs.net

Senior Managers, Knowledge and Library Services 

Alison Day, Clare Edwards, Emily Hopkins, Andrew Lambe and Knowledge and Library Service Hub Manager Alan Fricker.

The senior team work together to:  

  • Provide strategic advice and professional leadership to NHS organisations  
  • Undertake a range of activities which benefit the NHS. Delivering economies of scale including commissioning, procuring and managing a suite of digital knowledge resources, and associated infrastructure, accessible to all health and social care staff  
  • Uphold standards that minimise inequality of service and demonstrate that NHS knowledge and library services provide value for money through the Knowledge for Healthcare Quality and Improvement Outcomes Framework for NHS-funded library and knowledge services.  
  • Provide a targeted range of appropriate professional and personal staff development opportunities via the Knowledge for Healthcare Learning Academy, for the library and knowledge services workforce  
  • Act as a conduit between local and national NHS programmes  
  • Promote innovation in knowledge and library service design and delivery  
  • Enable the adoption and spread of good knowledge and library services practice throughout the NHS  
  • Engage with non-NHS healthcare libraries via Royal Colleges, independent and third sector organisations, and the Chartered Institute of Library and Information Professionals.  

Please email Senior Managers on england.kfh@nhs.net