Primary Care – Communication – with your patients Advanced communication skillsElearning for PGs and GP trainees Video group clinicsAn overview and working knowledge of video group clinics and consultations: including the benefits, delivery principles and outcomes of introducing this practice Me firstHelping health and social care professionals to develop their knowledge, skills and confidence in communicating with children and young people Complaints handlingLearn how to respond to feedback, comments, concerns and complaints in an appropriate and timely manner Better conversation: Better healthA health coaching approach to improve the quality of conversation and help patients change behaviour Communication skills trainingFoundation, intermediate and advanced level communication skills training Making Every Conversation Count (MECC)MECC enables the delivery of consistent and concise health and wellbeing information and encourages individuals to engage in conversations about their health. – with your colleagues MindToolsA suite of tools to support communication – from planning and structuring oral and written presentations, and meetings, through to more difficult situations, that may require negotiating and persuasion. Communication skilssDevelop skills in relationship-building, delivering feedback and handling conflict, assertiveness, negotiating style and cultural communications awareness.
